• Fix Slow Speeds & Spotty Wi-Fi

  Try our self service Worldline support app! ||| Visit our support page and download our support app to self diagnose slow speeds and connectivity troubles. You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics WiFi Support App allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started, and follow the steps below. [https://www.worldline.ca/support/suFeatured

• My internet is slow

  My internet is slow Try our self service Worldline support app! ||| Visit our support page and download our support app to self diagnose slow speeds and connectivity troubles. You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics WiFi Support App allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started, and follow the steps below. [https:/Featured

• My internet stopped working — a step-by-step checklist

  Work through these steps in order — most connections come back by step 3.Popular

• Should I use 5 GHz or 2.4 GHz WiFi?

  **Should I use 5 GHz or 2.4 GHz WiFi? ** **What are the main differences? ** The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer distances but transmits data at slower speeds. The 5 GHz band provides shorter distances but transmits data at faster speeds. **Why is 5 GHz shorter range, but faster? ** The range is lower in the 5 GHz band because higher frPopular

• Why am I getting a “Weak Security Error"?

  **Why am I getting a “Weak Security Error"? ** Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older Wi-Fi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security." To fix this error, you need to log in to your modem's configuration page and change the Authentication type to WPA2 and Wireless Security/Encryption mode to AES. If your modem supports it, WPA2/WPA3 Transitional mode isPopular

• How do I change my WiFi Channel?

  How do I change my WiFi Channel? ||| Find your modem brand below and follow the instructions **SmartRG 516 ** Open a browser and visit http://192.168.1.1/ When prompted, enter admin for the user and kh3mfMAK for the password Click Wireless Click 5 GHz or 2.4 GHz depending which network you are using Click Advanced Change the Channel. 1,6, or 11 works best for 2.4GHz. Click Apply/Save at the bottom ![](https://storage.crisp.chatPopular

• How do I put my DSL modem into bridge mode?

  Bridge mode turns your SmartRG DSL modem into a passthrough device so your own router handles the connection. These steps apply to the SmartRG SR616ac, SR516ac,Some readers

• How do I make a complaint regarding my service?

  **How do I make a complaint regarding my service? ** Worldline strives to provide the highest levels of customer satisfaction. All customer concerns are taken very seriously. If you are dissatisfied with your service, or have any other complaint, please follow the instructions on our How to Make a Complaint page.Some readers

• How do I Improve my Wi-Fi coverage?

  **How do I Improve my Wi-Fi coverage? ** Having a good Wi-Fi coverage in your home is as important as getting the right Internet speed/bandwidth. Maximizing your Wi-Fi coverage ensures that you are getting the most of your internet subscription. Here are tips on how to get the most out of your Wi-Fi: Router placement - a clear line of sight to your wi-fi router ensures that there are no physical obstruction for the signal to reach your devices. These signals bouncSome readers

• What's the best Wi-Fi channel to use?

  What's the best Wi-Fi channel to use? There are 11 channels available in the 2.4GHz Wi-Fi. Some channels overlap and interfere with the channels on either side of them. Example: channel 6 actually spans across channels 4, 5, 6, 7, and 8 while channel 3 spans across channels 1, 2, 3, 4, and 5. This means that if you select channel 3, you will get interference frSome readers

• I have an older email address (idirect, direct.ca, look.ca, inter.net, Nucleus) — is it still supported?

  Yes. Worldline (together with our parent company Fibernetics) hosts email for several longstanding Canadian internet brands. If your address ends in one of the Few readers

• I can't send or receive email — what should I check?

  Most send/receive problems come down to a settings mismatch in your mail app. Here's how to narrow it down fast.Few readers

• Some of my emails are missing — where did they go?

  Missing messages are almost always one of the causes below. Work through them in order.Few readers

• How do I check if there's an outage in my area?

  If your internet suddenly stops, it could be an outage in your area — or something local to your home. Here's how to tell the difference and get an answer fast.Few readers

• Why am I seeing a security certificate warning in my email app?

  If your mail program pops up a warning like "the identity of this server cannot be verified" or "security certificate has expired," here's what it means and whaFew readers

• My mailbox is full — how do I free up space?

  When your mailbox reaches its storage limit, new messages can bounce back to senders. Here's how to make room.Few readers

• How do I change or reset my email password?

  Contact our support team and we'll start a secure reset for you:Few readers

• What are the Worldline email server settings?

  Use these settings to add your Worldline email address to a mail app on your phone, tablet, or computer (Apple Mail, Outlook, Gmail app, Thunderbird, etc.).Few readers

• How do I set up my Worldline email on my phone or computer?

  You can add your Worldline email address to any mail app. The steps below cover the most common apps — in every case you'll choose a manual or "Other" account tFew readers