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How do I set up my Worldline email on my phone or computer?

You can add your Worldline email address to any mail app. The steps below cover the most common apps — in every case you'll choose a manual or "Other" account type and enter the same server settings.


The settings you'll need


  • Incoming (IMAP): mail.worldline.ca — port 993, SSL/TLS
  • Outgoing (SMTP): mail.worldline.ca — port 465, SSL/TLS (or 587 with STARTTLS)
  • Username: your full email address
  • Password: your email password
  • Outgoing server requires authentication — same username and password


iPhone / iPad (Apple Mail)


  1. Open Settings → Apps → Mail → Mail Accounts (on older iOS: Settings → Mail → Accounts).
  2. Tap Add Account → Other → Add Mail Account.
  3. Enter your name, full email address, and password, then tap Next.
  4. Choose IMAP. For both Incoming and Outgoing mail server, enter mail.worldline.ca. Username is your full email address.
  5. Tap Next, wait for verification, then tap Save.


Android (Gmail app)


  1. Open the Gmail app → tap your profile picture → Add another account → Other.
  2. Enter your full email address, tap Next, and choose Personal (IMAP).
  3. Enter your password.
  4. Incoming server: mail.worldline.ca. Outgoing server: mail.worldline.ca.
  5. Tap Next to finish.


Outlook (Windows / Mac)


  1. Go to File → Add Account (or Outlook → Settings → Accounts on Mac).
  2. Enter your full email address, then choose IMAP if asked (you may need to pick "Advanced options" → "Let me set up my account manually").
  3. Enter mail.worldline.ca for both incoming (port 993, SSL) and outgoing (port 465, SSL).
  4. Enter your password and finish.


Tips


  • If the app complains it "cannot verify" or "cannot get mail," re-check the server name (mail.worldline.ca), the port/SSL combination, and that the username is your full email address.
  • Test in webmail first at https://webmail.worldline.ca — if you can log in there, your address and password are correct.
  • If your address ends in look.ca, inter.net, 295.ca, nucleus.com, idirect.com, or direct.ca, see "I have an older email address — is it still supported?" for the right server names.


Still stuck?


Email us at support@worldline.ca or call 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday).

Updated on: 20/08/2026

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