• What is my default WiFi login?

  **What is my default WiFi username and password? ** Your default WiFi login should be found underneath your WiFi next to the 2D barcode. ||| You can also view our modem guide to help you. Please select the modem you have below for more information. Cable Internet Modem | Thomson DCW775 Cable Internet Modem | Thomson DPC3848v [DSLFeatured

• Hitron CODA 4680 QuickStart Guide

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• Kasda KW626V3C32A WIFI SETTINGS

  Wi-Fi Settings for Kasda KW6262V3C32A: View or Change your Wi-Fi Name (SSID) and Password (Wi-Fi Key) NOTE: These instructions require access to your modem through a physical connection. Please proceed with the steps below on a computer or laptop that is connected to your modem via an Ethernet Cable. On a computer or laptop that is connected to your modem via an Ethernet CaPopular

• I just received my Vilo. Now what?

  **I just received my Vilo. Now what? ** Before you install the Vilo, make sure the modem is properly installed. See here for reference: Connecting your Vilo: Plug in the power adapter of the Vilo to the power port. Using a LAN cable, connect the modem from LAN port or any of the ports labeled Ethernet or LAN (depends on the type of modem), to the WAN/Popular

• Vilo Mesh Wi-Fi User Manual

  Click to view the Vilo Mesh Wi-Fi User Manual online Click to download the Vilo Mesh Wi-Fi User ManualSome readers

• Can I use an Ethernet cable to connect a device to one of the Vilos?

  **Can I use an Ethernet cable to connect a device to one of the Vilos? ** Yes and the connected device will have internet access without needing additional setting up. If connecting a device to your main Vilo, use the middle and top LAN ports. The bottom is a WAN/LAN port, and is dedicated to your modem. **LAN Ports ** Used to connect wired deviceSome readers

• How many Vilos can I have in my mesh system?

  **How many Vilos can I have in my mesh system? ** Vilo is a scalable Wi-Fi system so there is no limit on the number of Vilos you can connect to your network. For optimal performance, we recommend no more than 8 Vilos in your home network. The general rule of thumb is one Vilo covers ~ 1,000 square feet.Some readers

• How to factory reset the Vilo

  **How to factory reset the Vilo ** Before you begin, ensure the Vilo is fully powered on. Do not attempt a factory reset while the Vilo is off or being powered up. Using a paperclip, pin, or thumbtack, press and hold the reset button on the back of your Vilo for ~ 6 seconds As soon as the light on the front of the Vilo will flash red, release the button. If the light does not flash red please continue to hold the reset button for 20 seconds. This will force a reset evenSome readers

• Technicolor TC400 QuickStart Guide

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• What devices can I use to set up and manage my Vilos?

  **What devices can I use to set up and manage my Vilos? ** The minimum operating system requirements are Android 8.0 and iOS 9.0. Android 6.0 and above has an installation package (not available in Google Play Store). Can I use the Vilo app on my iPad? Yes, you can download and use the Vilo App on an iPad.Some readers

• Kasda KW626V3C32A Quick Start Guide

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• While setting up my Vilo on iOS, the QR code won't scan

  **While setting up my Vilo on iOS, the QR code won't scan ** Note: QR code scanning only works on iOS. If you are using Android, you will need to manually connect The QR code is located on the bottom of the Vilo. Make sure there is enough lighting around the QR code. Hold the phone still. Wait a bit longer and allow the app ample time to scan and process the QR code. Try manually connecting to Wi-Fi. The Wi-Fi password is at the bottom of the Vilo.Some readers

• An app page is not loading during setup

  **An app page is not loading during setup ** If a page is not loading after a long time, the app has most likely frozen. After a few minutes of waiting, please exit the app and re-enter it again. Make sure you close the app completely and re-open it. If this does not work, uninstall the app and download it again.Some readers

• How do I know my Vilo is connected to the Internet?

  **How do I know my Vilo is connected to the Internet? ** The LED on the front of the Vilo will be blue when connected to the Internet.Some readers

• How do I put my Hitron cable modem into bridge mode?

  Bridge mode turns off your Hitron cable modem's WiFi and routing so your own router can take over. These steps are written for the Hitron CODA 5610.Few readers

• I never received my return shipping label — what do I do?

  Good news: you don't have to wait for a label to arrive. You can generate your own free Canada Post prepaid label in a couple of minutes.Few readers

• Can I use my own router with Worldline?

  Yes — you can use your own WiFi router with Worldline internet. What's involved depends on which Worldline modem you have.Few readers

• My WiFi name changed to "SmartRG…" and the password doesn't work

  If your usual WiFi network disappeared and a network named something like "SmartRGxxxx" appeared instead, your modem was factory reset — often by a power outageFew readers

• I was charged for unreturned equipment — what are my options?

  If equipment isn't received back within 60 days of cancellation or replacement, an unreturnedequipment fee is billed. Here's what to do depending on your situatFew readers

• How do I return my Worldline equipment?

  If you've cancelled your service or received replacement equipment, rental equipment needs to come back to us within 60 days. Returning it is free — here's how.Few readers

• Should I factory reset my modem?

  A factory reset wipes your modem back to its outofthebox settings. It fixes some problems — and makes others worse. Check this before you press that button.Few readers