Can I use my own router with Worldline?

Yes — you can use your own WiFi router with Worldline internet. What's involved depends on which Worldline modem you have.

If your modem has no WiFi (e.g. Technicolor TC4400 / TC4234)

These are ethernet-only modems, so a router is actually required for WiFi. No special configuration needed:

1. Connect an ethernet cable from the modem's LAN port to your router's WAN/Internet port.
2. Power the router on and set up its WiFi network using the router's own instructions.

If your modem has built-in WiFi (Hitron, SmartRG, Kasda)

You have two options:

Option A — simplest: just plug your router in. Connect your router's WAN port to a LAN port on the modem. This works for most households. Downsides: two WiFi networks will exist (you can turn off the modem's WiFi), and some gaming or advanced setups can hit "double NAT" quirks.

Option B — bridge mode (recommended for advanced users). Bridge mode turns off the modem's routing and WiFi entirely and hands the connection straight to your router. See:

• "How do I put my Hitron cable modem into bridge mode?" (cable customers)
• "How do I put my DSL modem into bridge mode?" (DSL customers — SmartRG models)

Important for DSL customers: after bridging, your own router must make the connection using PPPoE with your Worldline network username and password. Contact support before you start and we'll give you your PPPoE credentials.

Things to know before you switch

• Home phone: if your phone plugs directly into the modem's phone port, or you have a phone adapter connected to the modem, contact support before bridging — we'll make sure your phone service keeps working.
• Support boundaries: we can help with the Worldline modem side, but we can't configure every third-party router model. Have your router's manual (or its app) handy.
• Older SmartRG models (e.g. SR603n, SR630n): the same approach applies, but menu layouts vary — contact support if the screens don't match the bridge-mode article.
• Keep your Worldline equipment even if you bridge it — rental equipment still needs to be returned if you ever cancel.

Contact us

support@worldline.ca or 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday).

Updated on: 20/08/2026