• How do I change my WiFi name or password?

  Pick your modem model below. In every case, after you change the name or password, you'll need to reconnect each of your devices to the new network.Popular

• What is the cancellation policy, and how do I cancel?

  No longterm contracts — you can cancel at any time. You pick the cancellation date. Whatever date you request is the date we use. New customers are covered by aPopular

• How long does it take to get connected?

  Typical activation timeframes after you place your order:Some readers

• Is your Internet service Cable, DSL, or Satellite?

  **Is your Internet service Cable, DSL, or Satellite? ** We only deliver service through coaxial cable or DSL (telephone lines). We do not provide Internet over satellite. Whether you receive DSL or Cable depends on your province: Ontario - Cable internet via, Rogers. We also offer DSL through Bell lines Quebec - DSL via Bell linesSome readers

• I have received my Worldline equipment. Now what?

  **I have received my Worldline equipment. Now what? ** Before plugging in your equipment, please wait until your scheduled activation date and time frame. Note: All activations -- remote or not -- have a scheduled date & time frame. If you have not received this, please check your spam/junk folder for our email or contact us immediately If services will be activated remotely Wait until one hour after your time window and then plug iSome readers

• Terms and Conditions

  To view our terms and conditions, please click here.Some readers

• Is installation free? Will a technician come to my home?

  Most Worldline installations are free selfinstalls — no technician visit needed.Some readers

• Where does Worldline offer service?

  Worldline offers residential internet, TV, and home phone service in five Canadian provinces:Few readers

• Looking for Worldline payment terminals or card machines? That's a different company

  Worldline Canada (this website) is a Canadian internet, TV, and homephone provider. We often hear from people looking for a different Worldline — a large EuropeFew readers

• How do I sign up for Worldline?

  Signing up for Worldline is easy, and you can do it whichever way suits you best:Few readers

• Are Worldline, Fibernetics, Nucleus, and Eyesurf the same company?

  Yes — Worldline, Fibernetics, Nucleus, and Eyesurf are all one company. Worldline is the brand you know for internet, TV, home phone, and longdistance service, Few readers

• Do I need to cancel Bell or Rogers before switching to Worldline?

  No — please don't cancel your current provider before your Worldline service is up and running. Keeping your existing service until your Worldline activation isFew readers

• How do the Call Canada and Call the World plans work?

  Call Canada and Call the World are Worldline's longdistance calling plans. They work with the phone you already have — your home phone or your cell phone — so tFew readers

• How do I contact Worldline? (Phone, email, hours)

  Live agent hours (Eastern time):Few readers

• Why does online signup say "unable to process your order"?

  If you see "unable to process your order at this time" during online signup, don't worry — it usually means our system couldn't automatically confirm service avFew readers

• How does the Dial Around (10-11-295) service work?

  Dial Around is the simplest way to save on long distance: dial 1011295 before your longdistance number, and the call routes through Worldline's low perminute raFew readers

• Is Worldline available at my address?

  The quickest way to find out is our online coverage checker:Few readers

• Does Worldline offer fibre internet?

  Yes! Worldline now offers fibre internet in select Ontario areas, alongside our cable and DSL plans.Few readers

• Mail Setup Wizard

  With the Fibernetics Mail Setup Wizard, staying connected across all your devices won’t be complicated. Use this setup tool to easily configure your Worldline email on your mobile devices, desktop clients, and tablets. How it works Step 1 Browse to https://mailwiz.fibernetics.ca/ and start by filling in your Worldline email address and pressing ‘Start’: ![](https://storage.crisp.chat/users/helpdesk/website/-/e/6/d/d/e6dd2cd008fd3800/msw-step1-1024Few readers