How do I change or reset my email password?

If you've forgotten your password (or want it reset)

Contact our support team and we'll start a secure reset for you:

1. Email support@worldline.ca or call 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday) and ask for an email password reset.
2. We'll generate a one-time secret code for your address.
3. You'll complete the reset yourself at pwreset.fibernetics.ca — enter the secret code, your email address, and your new password. (Fibernetics is Worldline's parent company, so this address is legitimate.)

After you change your password

Update the saved password in every app and device that uses this email address (phone, tablet, computer). A device still trying the old password can repeatedly fail to connect and may temporarily lock you out.

Password reset link problems

If a reset was done but your mail app keeps popping up a password box that rejects the new password:

1. Log in to https://webmail.worldline.ca with the new password to confirm it works.
2. If webmail accepts it, delete and re-add the account in your mail app, entering the new password fresh.
3. If webmail rejects it too, contact support — we'll reset it again with you on the line.

A note on password emails

We will never ask you to reply to an email with your password. If you receive an unexpected email about your account or a required security change and you're not sure it's really from us, don't click any links — forward it to support@worldline.ca and we'll confirm.

Updated on: 20/08/2026