• How do I change my WiFi name or password?

  Find your modem brand below and follow the instructions SmartRG 516 Open a browser and visit http://192.168.1.1/ When prompted, enter admin for the user and ekw7566V for the password. (If this does not work, check the username and password printed on the label at the bottom/back of the modem) Click Wireless Click 5 GHz or 2.4 GHz depending which network you are using Click Basics Change the SSID field to your desired network namePopular

• Terms and Conditions

  To view our terms and conditions, please click here.Few readers

• I have received my Worldline equipment. Now what?

  I have received my Worldline equipment. Now what? Before plugging in your equipment, please wait until your scheduled activation date and time frame. Note: All activations -- remote or not -- have a scheduled date & time frame. If you have not received this, please check your spam/junk folder for our email or contact us immediately If services will be activated remotely Wait until one hour after your time window and then plug in your equipment.Few readers

• Is your Internet service Cable, DSL, or Satellite?

  Is your Internet service Cable, DSL, or Satellite? We only deliver service through coaxial cable or DSL (telephone lines). We do not provide Internet over satellite. Whether you receive DSL or Cable depends on your province: Ontario - Cable internet via, Rogers. We also offer DSL through Bell lines Quebec - DSL via Bell linesFew readers

• How long does it take to get Internet?

  How long does it take to get Internet? Internet activation time depends on your province and type of services ordered: Ontario: 2-5 days Quebec:  5 days Once your order is submitted, we will contact you with a confirmed activation date & time frameFew readers

• What is the cancellation policy?

  What is the cancellation policy? At Worldline, you are not locked into a contract. You may cancel at any time without incurring any charges or cancellation fees.Few readers

• Will a technician come to install my services?

  Will a technician come to install my services? When possible, we attempt to activate your services remotely using existing wiring that’s connected to your home or office. If this is the case, you can simply plug in your Worldline modem on your scheduled activation date and services should begin working seamlessly.  If remote activation is not possible, we will dispatch a technician to ensure successful activation of your services.Few readers