How do I contact Worldline? (Phone, email, hours)
Phone
1-855-299-0025 — or dial 611 directly from your Worldline home phone.
Text (SMS): 289-802-2630
Live agent hours (Eastern time):
Day | Hours |
|---|---|
Monday–Saturday | 9:00 am – 6:00 pm |
Sunday | Closed |
Closed Christmas Day (Dec 25) and New Year's Day (Jan 1). Reduced hours (9 am – 5 pm) on Christmas Eve, Boxing Day, and New Year's Eve.
Outside those hours, the line still works. Calls are answered by our virtual assistant, which can check your balance, take payments, set up payment arrangements, help with basic troubleshooting, and arrange a callback from the team on the next business day — 24/7. During business hours you can ask it to connect you to a live agent at any point.
- Support: support@worldline.ca
- Billing: billing@worldline.ca
- Sales: sales@worldline.ca
- General inquiries: info@worldline.ca
Emails are answered by our team during business hours.
Online
- Customer portal (24/7): https://www.worldline.ca/myaccount/login — balance, invoices, payments, card updates
- Web chat: the chat widget on https://www.worldline.ca is available 24/7
Worldline
96 Grand Avenue South, Suite 203
Cambridge, Ontario N1S 2L9
Cheques payable to "Worldline Canada" — include your account number. (Equipment returns use a different address — see "What is the cancellation policy?")
Looking for a card machine / payment terminal company?
If you're trying to reach Worldline about a POS terminal, card machine, or payment processing, that's a different company that shares our name — see "Looking for Worldline payment terminals or card machines? That's a different company".
Updated on: 20/08/2026
Thank you!