Why does online signup say "unable to process your order"?

If you see "unable to process your order at this time" during online signup, don't worry — it usually means our system couldn't automatically confirm service availability at your address. It's not a problem with you or your payment.

What to do

1. Request a manual address check at https://worldline.ca/manual-address-check. Include your complete address — street number and name, unit number if you have one, city, and postal code. A member of our sales team will verify your address and follow up with the plans available to you.
2. Or contact sales directly and we'll complete your order with you:
3. • Phone: 1-855-299-0025 (Mon–Sat 9 am–6 pm Eastern, closed Sunday)
   • Email: sales@worldline.ca

A quick tip

Before requesting a manual check, double-check the address you entered — a missing unit number or a typo in the postal code is a common reason automatic checks fail. If a corrected address still doesn't go through, the manual check is the way to go.

Updated on: 20/08/2026