• Fix Slow Speeds & Spotty Wi-Fi

  Try our self service Worldline support app! You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics WiFi Support App allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started, and follow the steps below. https://www.worldline.ca/supporFeatured

• My internet stopped working

  My internet stopped working If you have DSL Internet (modem connected to phone jack) - Click here If you have Cable internet (modem connected to cable outlet) - Click here (https://app.crisp.chat/website/9bd59093-f4fc-4404-9fb8-a4b9c1860a92/helpdesk/articles/en/af50c16Popular

• Should I use 5 GHz or 2.4 GHz WiFi?

  Should I use 5 GHz or 2.4 GHz WiFi? What are the main differences? The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer distances but transmits data at slower speeds. The 5 GHz band provides shorter distances but transmits data at faster speeds. Why is 5 GHz shorter range, but faster? The range is lower in the 5 GHz band because higher frSome readers

• My internet is slow

  My internet is slow Slow internet is super frustrating and we are here to help If you are experiencing a slow connection, please always start with a reboot on the equipment. This means unplugging the equipment for 30 seconds and plugging it back in. Sometimes the equipment just needs to be reset. If you are still having trouble after your reboot, lets investigate further... Let's start by completing a speed test to see if the speeds you are getting match the subscription you are payinSome readers

• How do I change my WiFi Channel?

  How do I change my WiFi Channel? SmartRG 516 Open a browser and visit http://192.168.1.1/ When prompted, enter admin for the user and kh3mfMAK for the password Click Wireless Click 5 GHz or 2.4 GHz depending which network you are using Click Advanced Change the Channel. 1,6, or 11 works best for 2.4GHz. Click Apply/Save at the bottom (https://storage.crisp.chatFew readers

• How do I Improve my Wi-Fi coverage?

  How do I Improve my Wi-Fi coverage? Having a good Wi-Fi coverage in your home is as important as getting the right Internet speed/bandwidth. Maximizing your Wi-Fi coverage ensures that you are getting the most of your internet subscription.  Here are tips on how to get the most out of your Wi-Fi: Router placement - a clear line of sight to your wi-fi router ensures that there are no physical obstruction for the signal to reach your devices. These signals bouncFew readers

• How do I make a complaint regarding my service?

  How do I make a complaint regarding my service? Worldline strives to provide the highest levels of customer satisfaction. All customer concerns are taken very seriously. If you are dissatisfied with your service, or have any other complaint, please follow the instructions on our How to Make a Complaint page.Few readers

• Why am I getting a “Weak Security Error"?

  Why am I getting a “Weak Security Error"? Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older Wi-Fi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security."  To fix this error, you need to log in to your modem's configuration page and change the Authentication type to WPA2 and Wireless Security/Encryption mode to AES. Find your modem brand below and follow the instructioFew readers

• How to put my DSL modem into bridge mode

  How to put my DSL modem into bridge mode Open a web browser and go to the address http://192.168.1.1/admin. Enter the Admin username and password (user=admin, psw=ekw7566V). Click on the Advanced Setup link at the left. Click on the WAN Service link. If there is anything present in the Wide Area Network (WAN) Service Setup table, check the Remove box(es) and click the Remove button. Click on the Layer2 Interface link. Click on the ATM Interface link. If there is anything present in the DFew readers

• What's the best Wi-Fi channel to use?

  What's the best Wi-Fi channel to use? There are 11 channels available in the 2.4GHz Wi-Fi. Some channels overlap and interfere with the channels on either side of them. Example: channel 6 actually spans across channels 4, 5, 6, 7, and 8 while channel 3 spans across channels 1, 2, 3, 4, and 5. This means that if you select channel 3, you will get interference frFew readers