Q: My home phone isn't working

<blockquote> My home phone isn't working </blockquote> If you are a new customer and transferring your phone number to Eyesurf, please get in touch with us to make sure that your number is ported and active with us. Sometimes, the transfer of a new number can take up to 7 days to get transferred. If you are an existing customer and your phone recently stopped working, please try the following: First, make sure all of the cords are firmly connected to the proper ports. See example picture below: <img src="https://storage.crisp.chat/users/helpdesk/website/e6dd2cd008fd3800/screen-shot-2024-02-08-at-1455_1n3imtn.png" alt="" /> Once you have confirmed all of the cords are firmly connected, try rebooting the phone adapter and the modem. Leave them both unplugged for 30 seconds and then plug them back in. Allow 5 minutes for them to come back online. If the phone is still not working, please continue reading… In order to have a working home phone, there should be 3 lights on your phone adapter. POWER - power needs to be on and solid. If off, please make sure the power cable is tightly fastened to the adapter and connected to a working power source. If the power light remains off, you need a new adapter. Give us a call for a replacement INTERNET - your home phone needs internet to work. If your internet is down, the phone will not work and this light will be off. Make sure the ethernet cord is connected from the phone adapter to the modem as per the picture above. If you have internet and the cord i

Q: My internet is slow

<blockquote> My internet is slow </blockquote> Try our self service Worldline support app! ||| Visit our support page and download our support app to self diagnose slow speeds and connectivity troubles. You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics WiFi Support App allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started, and follow the steps below. <a href="https://www.worldline.ca/support/support-app/">https://www.worldline.ca/support/support-app/</a> <img src="https://storage.crisp.chat/users/helpdesk/website/e6dd2cd008fd3800/worldline-app_n0ob43.png" alt="" /> How it works Step 1 Download the free Fibernetics app on your phone or tablet from the Apple or Google Play app stores. Once you’ve installed the app, open it up and click Network Scan. Step 2 Important: Make sure you are standing next to your router (within 1-3m) before starting the scan. The scan will take about 2 minutes. Do not close the app or perform any actions on your phone while the scan is running. Step 3 When the scan is complete, you will see a screen displaying your results. To see suggestions on how to improve your network speed and coverage, click Improve Network Health at the bottom of the screen. Follow the instructions on the screen to improve your network. Still having issues? Please contact us at 855-299-0025 if you still need help. Running a scan is helpful and will s

Q: Hitron CODA 4680 QuickStart Guide

Question 1

My home phone isn't working

Accepted Answer

My home phone isn't working

If you are a new customer and transferring your phone number to Eyesurf, please get in touch with us to make sure that your number is ported and active with us. Sometimes, the transfer of a new number can take up to 7 days to get transferred.

If you are an existing customer and your phone recently stopped working, please try the following:

First, make sure all of the cords are firmly connected to the proper ports. See example picture below:

Once you have confirmed all of the cords are firmly connected, try rebooting the phone adapter and the modem. Leave them both unplugged for 30 seconds and then plug them back in. Allow 5 minutes for them to come back online.

If the phone is still not working, please continue reading…

In order to have a working home phone, there should be 3 lights on your phone adapter.

POWER - power needs to be on and solid. If off, please make sure the power cable is tightly fastened to the adapter and connected to a working power source. If the power light remains off, you need a new adapter. Give us a call for a replacement

INTERNET - your home phone needs internet to work. If your internet is down, the phone will not work and this light will be off. Make sure the ethernet cord is connected from the phone adapter to the modem as per the picture above. If you have internet and the cord i

Question 2

Fix Slow Speeds & Spotty Wi-Fi

Accepted Answer

Try our self service Worldline support app!

||| Visit our support page and download our support app to self diagnose slow speeds and connectivity troubles.

You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics WiFi Support App allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started, and follow the steps below.
https://www.worldline.ca/support/support-app/
How it works

Step 1 Download the free Fibernetics app on your phone or tablet from the Apple or Google Play app stores.

Once you’ve installed the app, open it up and click Network Scan.

Step 2 Important: Make sure you are standing next to your router (within 1-3m) before starting the scan.

The scan will take about 2 minutes. Do not close the app or perform any actions on your phone while the scan is running.

Step 3 When the scan is complete, you will see a screen displaying your results.

To see suggestions on how to improve your network speed and coverage, click Improve Network Health at the bottom of the screen. Follow the instructions on the screen to improve your network.

Still having issues? Please contact us at 855-299-0025 if you still need help. Running a scan is helpful and will speed up the troubleshooting

Question 3

What is my default WiFi login?

Accepted Answer

**What is my default WiFi username and password? **

Your default WiFi login should be found underneath your WiFi next to the 2D barcode.

||| You can also view our modem guide to help you. Please select the modem you have below for more information.

Cable Internet Modem | Thomson DCW775

Cable Internet Modem | Thomson DPC3848v

DSL Internet Modem | Kasda 6262V3

DSL Internet Modem | SmartRG SR616ac

DSL Internet Modem | SmartRG 360n/630n/505n

DSL Internet Modem | Thomson TG784

Question 4

My internet is slow

Accepted Answer

My internet is slow

Try our self service Worldline support app!

||| Visit our support page and download our support app to self diagnose slow speeds and connectivity troubles.

You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics WiFi Support App allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started, and follow the steps below.
https://www.worldline.ca/support/support-app/
How it works

Step 1 Download the free Fibernetics app on your phone or tablet from the Apple or Google Play app stores.

Once you’ve installed the app, open it up and click Network Scan.

Step 2 Important: Make sure you are standing next to your router (within 1-3m) before starting the scan.

The scan will take about 2 minutes. Do not close the app or perform any actions on your phone while the scan is running.

Step 3 When the scan is complete, you will see a screen displaying your results.

To see suggestions on how to improve your network speed and coverage, click Improve Network Health at the bottom of the screen. Follow the instructions on the screen to improve your network.

Still having issues? Please contact us at 855-299-0025 if you still need help. Running a scan is helpful and will s

Question 5

Hitron CODA 4680 QuickStart Guide

Accepted Answer

Question 6

What payments methods do you accept?

Accepted Answer

**What payments methods do you accept? **

We accept the following methods of payment for your convenience:

Credit Card:
Visa
Visa Debit
MasterCard
American Express
Online & Telephone Banking:
Bank of Montreal (BMO)
TD Canada Trust
CIBC
RBC
Scotiabank
National Bank
Desjardins
President’s Choice Financial
Cheque Attention: Worldline Billing 96 Grand Ave S Suite 203 Cambridge ON N1S2L9
Online & Telephone Banking: To pay by Online & Telephone Banking you will require the following full 12-digit account number: 100300206297.
We do accept Pre-Authorized Debit (PAD) payments for your monthly recurring payments, however, your first payment will need to be made by one of the methods above.

Bill payments: Otherwise, if you prefer online banking, we are registered with almost all major Canadian Financial institutions as Worldline.ca and Worldline

| Click here to access our SelfCare Portal and make a payment online.

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