• My home phone isn't working

  My home phone isn't working If you are a new customer and transferring your phone number to Eyesurf, please get in touch with us to make sure that your number is ported and active with us. Sometimes, the transfer of a new number can take up to 7 days to get transferred. If you are an existing customer and your phone recently stopped working, please try the following: First, make sure all of the cords are firmly connected to the proper ports. See example picture below: (https://stoFeatured

• Why use Worldline Home Phone?

  Why use Worldline Home Phone? Here are three reasons: Lower monthly fees: Worldline phone service (home or business) will cost a fraction of what you would normally pay for traditional phone service Better long distance rates: Worldline phone service includes free calling anytime/anywhere in Canada. Optionally, you may add unlimited USA calling for $5/month. Portability: You may use your phone service anywhere in the world that has an active InternetFeatured

• How do I access my voicemail?

  How do I access my voicemail? To access voicemail, you would dial *98. If neither of these work, it might be that your voicemail is not yet activated on our end. Give us a call or send an email to support@worldline.ca with your account details and we will activate voicemail for you.Some readers

• What features are included in my home phone service?

  What features are included in my home phone service? The following features are included and free of charge Call Display Call Waiting Call Forwarding Voicemail Voicemail-to-emailSome readers

• Long Distance Access Numbers

  Long Distance Access Phone Numbers Home Phone You must dial a Local Access Number that is a local call to your home phone number. When you call the number from your home phone, you should not be required to dial a “1” before the Local Access Number. If your phone prompts you to dial “1”, please contact us to see if there isFew readers

• Call not covered by tariff plan

  Call not covered by tariff plan If you are receiving this message after dialing a number, it means you have attempted to call a destination outside of your home phone package's calling area. If you believe this to be an error, please call us at 1-855-299-0025 or email us at support@worldline.ca with the number you are attempting to dial so that we can investigate.Few readers

• What are your international rates?

  What are your international rates? Click here for our international ratesFew readers

• Is this the same as VoIP?

  Is this the same as VoIP? Yes. VoIP means Voice Over IP.  In simple terms, it is the technology that allows you to make/receive phone calls through your High Speed Internet connection. At Worldline, our Home Phone uses VoIP technology; we sometimes use the term Digital Phone as wellFew readers

• Does 911 work on VoIP?

  Does 911 work on VoIP? Click here review our e911 policies for VoIP Phone serviceFew readers

• How do I setup my phone with the Linksys PAP2T?

  How do I setup my phone with the Linksys PAP2T? Setting up the Linksys PAP2T can be done in by following the steps below: Connect your phone to the green Phone 1 port of the PAP2T using a phone cable. Connect your modem/router to the blue Internet port of the PAP2T using a LAN/Ethernet cable. Plug in the PAP2T to the power using the provided AC adapter. When Power, Ethernet, and Phone 1 lights on the PAP2T are on, your phone is now ready to usFew readers

• Can I keep my current telephone number?

  Can I keep my current telephone number? Yes, as long as your number is currently with a Canadian provider.  If you are porting a mobile phone number over to us, we will require your wireless account number. This is listed on your phone bill.Few readers

• Do I need any kind of special phones to use this service?

  Do I need any kind of special phones to use this service? No, you can use your existing landline phones.  However, instead of plugging your phones into a wall jack, you would plug the main base of your phone set into the phone port on your ATA device provided by us:Few readers