What happens if I miss a payment? (Late payments and suspended service)

Life happens — here's exactly what to expect if a bill goes unpaid, and how to get back online.

The timeline

• No late fees. Worldline doesn't charge late-payment fees.
• Reminders first. You'll receive payment reminders by email, and accounts with an overdue balance also get automated text and phone reminders.
• Around 60 days overdue: service is suspended. You'll receive advance notices before this happens, including a final notice about 24 hours before suspension.
• Around 75 days overdue: the account is cancelled. Seriously overdue accounts may be referred to a collections agency.

How to restore a suspended service

1. Pay the full outstanding balance. Only a zero balance restores service automatically — a partial payment brings the balance down but doesn't turn service back on.
2. Pay 24/7 in the portal at https://www.worldline.ca/myaccount/login or by calling 1-855-299-0025 (our automated assistant takes payments any time).
3. Once the balance is cleared, reactivation is automatic — usually within the hour, though it can take up to 24 hours.
4. If your internet isn't back after that, unplug your modem for about a minute and plug it back in so it re-syncs with your account.

Can't pay the full amount right now?

You don't have to lose service over a rough month. Worldline offers payment arrangements — see "Can I get more time to pay, or a payment plan?" With an arrangement in place, the team may also be able to restore a suspended service before the balance is fully cleared — call 1-855-299-0025 to set one up.

Paid at your bank and still suspended?

Online-banking payments take 1–3 business days to reach us. If you need service back sooner, call us with your bank's payment confirmation number so the team can verify the payment.

Updated on: 13/08/2026