How do I log in to My Worldline (or reset my password)?

My Worldline is the customer portal at my.worldline.ca — available 24/7.

Logging in

1. Go to worldline.ca/myaccount/login.
2. Sign in with the email address on your Worldline account and your portal password.

Forgot your password?

1. Go to worldline.ca/myaccount/recover.
2. Enter the email address on your account.
3. Follow the link in the email to set a new password.

If the recovery email never arrives (check your junk folder first), the email on your account may be out of date — call 1-855-299-0025 or email support@worldline.ca and we'll update it and re-send your portal invitation.

Never set up the portal?

Portal access is created with the email address on your account — you'll have received an email with a link to set your password. Can't find it? Contact us and we'll send a fresh one.

What you can do in the portal

• View your balance, invoices, and payment history
• Make a payment (credit or debit card)
• Add or update your card on file
• Change your portal password

What needs a phone call instead

• Cancelling service or changing plans
• Changing your mailing address
• Technical support

One important distinction

Your portal password and your email/webmail password are separate. If you're having trouble signing in to your Worldline email, that's a different reset — contact support@worldline.ca or call 1-855-299-0025 and we'll help.

Updated on: 13/08/2026