How do I upgrade, downgrade, or change my plan?

Requesting a plan change

Call 1-855-299-0025 — our automated assistant can take upgrade and downgrade requests 24/7, or a live agent can help during business hours (Mon–Sat 9 am–6 pm Eastern, closed Sunday). Have ready:

1. The plan or speed you'd like to change to
2. When you'd like the change to take effect
3. The best phone number to reach you (in case a technician is needed)
4. Whether you prefer phone or email contact

You'll receive confirmation within 24 to 72 business hours, and the sales team will confirm the exact rate for your address.

Adding or removing a service

The same call handles adding a service (like home phone or TV) or removing one while keeping the rest of your account. Service removals are done remotely — no technician needed. If the removed service used rented equipment (like a TV box), return it within 60 days with the prepaid label we send to avoid an unreturned-equipment charge.

Good to know

• Billing: adjustments appear on your next billing cycle after the change.
• Equipment: some speed or network changes need a different modem. If so, a compatible one is shipped to you with an estimated delivery date, and your old rental modem goes back with a prepaid return label.
• Moving at the same time? Mention it — moves and plan changes can be handled together. See "I'm moving — can I take my Worldline service with me?"

Updated on: 20/08/2026