How do I update my account details (email, phone, address, account holder)?

Email address or phone number

Call 1-855-299-0025 — these can be updated right on the call, any time, once we've verified your identity. Keeping your email current matters: it's where your invoices and portal access go.

Mailing / billing address

Address changes are handled by our team — call us and we'll take care of it. (The portal doesn't currently support changing your address yourself.) If you're moving your service to a new address, that's a different process — see "I'm moving — can I take my Worldline service with me?"

Name changes and transferring the account to someone else

Changing the name on an account is a transfer of responsibility and is handled by our billing team:

• The new account holder must speak with us directly to confirm they're taking over the account (and any balance on it). Until then, responsibility stays with the current holder.
• If the account holder has passed away: email a copy of the death certificate to billing@worldline.ca and the team will take care of the rest — see "What is the cancellation policy?" if the account is being closed instead.
• If the account holder is incapacitated: email us a copy of the Power of Attorney and the team will assist from there.

Adding an authorized user

To add an authorized user to your account, email billing@worldline.ca from the account holder's email address and the billing team will set it up with you.

For now, call 1-855-299-0025 and the team will help.

Updated on: 13/08/2026