> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does online signup say "unable to process your order"?

If you see **"unable to process your order at this time"** during online signup, don't worry — it usually means our system couldn't automatically confirm service availability at your address. It's not a problem with you or your payment.

## What to do

1. **Request a manual address check** at https://worldline.ca/manual-address-check. Include your complete address — street number and name, unit number if you have one, city, and postal code. A member of our sales team will verify your address and follow up with the plans available to you.

2. **Or contact sales directly** and we'll complete your order with you:
   - Phone: **1-855-299-0025** (Mon–Sat 9 am–6 pm Eastern, closed Sunday)
   - Email: **sales@worldline.ca**

## A quick tip

Before requesting a manual check, double-check the address you entered — a missing unit number or a typo in the postal code is a common reason automatic checks fail. If a corrected address still doesn't go through, the manual check is the way to go.