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# What is the cancellation policy, and how do I cancel?

## The short version

- **No long-term contracts** — you can cancel at any time.
- **You pick the cancellation date.** Whatever date you request is the date we use.
- **Rented equipment must be returned within 60 days** of your cancellation date to avoid an unreturned-equipment charge per item. We email you a free prepaid return label.

## How to cancel

1. Call **1-855-299-0025** (Mon–Sat 9 am–6 pm Eastern, closed Sunday). Cancellation can't be done through the customer portal.
2. Have your account number handy — we'll verify your identity first.
3. Tell us whether you're cancelling everything or just one service (for example, keeping home phone but dropping internet — that's fine).
4. Choose your cancellation date.
5. We'll email you a prepaid return label for any rented equipment. Send back the modem, its original power supply, and all cables within 60 days.

You'll get a confirmation once the cancellation is processed, and any refund owing is issued after the equipment return is confirmed — see **"How do refunds and credits work?"**

## Cancelling because you're moving?

You may not need to cancel at all — Worldline can often move your service to the new address, or transfer the account to the person moving in. See **"I'm moving — can I take my Worldline service with me?"**

## Cancelling an account for someone who has passed away

We're sorry for your loss, and we keep this simple:

1. Call us, or email **billing@worldline.ca**, and let us know your name and relationship to the account holder.
2. A copy of the death certificate is required to finalize the closure — it can be emailed to **billing@worldline.ca**.
3. Once received, the cancellation is processed with **no fees of any kind**.

## Changed your mind after cancelling?

See **"Can I get my account back after cancelling?"**