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> Use this file to discover available pages before exploring further.
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# What happens if I miss a payment? (Late payments and suspended service)

Life happens — here's exactly what to expect if a bill goes unpaid, and how to get back online.

## The timeline

- **No late fees.** Worldline doesn't charge late-payment fees.
- **Reminders first.** You'll receive payment reminders by email, and accounts with an overdue balance also get automated text and phone reminders.
- **Around 60 days overdue:** service is suspended. You'll receive advance notices before this happens, including a final notice about 24 hours before suspension.
- **Around 75 days overdue:** the account is cancelled. Seriously overdue accounts may be referred to a collections agency.

## How to restore a suspended service

1. **Pay the full outstanding balance.** Only a zero balance restores service automatically — a partial payment brings the balance down but doesn't turn service back on.
2. Pay 24/7 in the portal at https://www.worldline.ca/myaccount/login or by calling **1-855-299-0025** (our automated assistant takes payments any time).
3. Once the balance is cleared, reactivation is automatic — usually within the hour, though it can take up to 24 hours.
4. If your internet isn't back after that, unplug your modem for about a minute and plug it back in so it re-syncs with your account.

## Can't pay the full amount right now?

You don't have to lose service over a rough month. Worldline offers **payment arrangements** — see **"Can I get more time to pay, or a payment plan?"** With an arrangement in place, the team may also be able to restore a suspended service before the balance is fully cleared — call **1-855-299-0025** to set one up.

## Paid at your bank and still suspended?

Online-banking payments take 1–3 business days to reach us. If you need service back sooner, call us with your bank's payment confirmation number so the team can verify the payment.