> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My mailbox is full — how do I free up space?

When your mailbox reaches its storage limit, new messages can bounce back to senders. Here's how to make room.

## Free up space in webmail

Deleting in webmail removes messages from the server itself, which is what actually frees space:

1. Log in at https://webmail.worldline.ca.
2. Delete messages you no longer need — the biggest wins are messages with **large attachments**. Sort by size if your webmail view allows it.
3. Empty the **Trash / Deleted Items** folder. Deleted messages still count against your storage until the trash is emptied.
4. Empty the **Junk / Spam** folder too.

## Keep it from filling up again

- **If you use a mail app with POP:** enable "Remove from server after X days" (or "after deleting") in the app's account settings. Your messages stay in the app while the server copy is cleaned up automatically.
- **If you use IMAP:** remember that deleting on your device deletes on the server too — that's how IMAP frees space. Periodically empty Trash and Junk from your device or webmail.
- Unsubscribe from newsletters you never read, and delete old messages with big attachments after saving the files.

## Still see "mailbox full" after cleaning up?

Give it a few minutes, then send yourself a test message. If it still bounces, contact support@worldline.ca or call 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday).