> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Looking for Worldline payment terminals or card machines? That's a different company

**Worldline Canada** (this website) is a Canadian **internet, TV, and home-phone provider**. We often hear from people looking for a different Worldline — a large **European payments-technology company** that also uses the name.

You're probably looking for the *other* Worldline if your question is about:

- A **card machine, POS terminal, or "swipe machine"** (including terminal IDs / TID numbers)
- A **payment terminal that won't charge, connect, or process transactions**
- **Payroll or payment processing** services for your business
- A **charge, hold, or reserved amount in euros** on your bank statement
- Merchant services outside Canada

We genuinely wish we could help, but the two companies are completely unrelated — we have no access to their systems, terminals, or merchant accounts, and we can't look up anything on their side.

## How to reach them

In the meantime, the fastest routes are usually the **support number printed on your terminal or on your merchant services receipt/statement**, or the bank that set up your payment processing.

## If you're a Worldline Canada customer

For help with your internet, TV, or home phone: **1-855-299-0025** or **support@worldline.ca** — see **"How do I contact Worldline?"**