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# I'm moving — can I take my Worldline service with me?

In most cases, yes — and moving your existing service is easier (and avoids the setup steps of starting fresh as a new customer).

## How to request a move

Call **1-855-299-0025** and have these five things ready:

1. Your **new address**, including the postal code
2. Whether the new place is a **house, condo, or apartment** (and the unit number)
3. The **date** you'd like service moved
4. The best **phone number** for a technician to reach you
5. Whether you prefer to be contacted by **phone or email**

## What happens next

- Your **current service stays active** until the new one is set up — no gap in between.
- You'll receive confirmation of your move request within **24 to 72 business hours**.
- **Bring your equipment** (modem, router) from the old address to the new one. If the new address is on a different network type, a compatible modem will be shipped to you and you'll be told the estimated delivery date — the old modem then goes back with a prepaid return label.
- Some setups can be completed remotely; you'll be advised if a technician visit is needed.

## If the new address isn't in our coverage area

You can cancel with no penalty other than returning your rented equipment (see **"What is the cancellation policy?"**). Two options worth knowing:

- **Expecting a serviceable address within 60 days?** Ask about keeping your equipment for the new location instead of returning it.
- **Someone's taking over your old place?** They can take over the service (a "transfer of responsibility") — they skip the new-customer setup steps, and you receive a referral credit. The incoming resident just needs to speak with us directly to confirm.

## Only changing your mailing address?

If you're not moving the service itself (for example, updating a billing address), call us — mailing-address changes are handled by our team. See **"How do I update my account details?"**