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# I never received my return shipping label — what do I do?

Good news: you don't have to wait for a label to arrive. You can generate your own **free** Canada Post prepaid label in a couple of minutes.

## Generate the label yourself

1. Go to the Canada Post prepaid label page: [canadapost.ca prepaid return label](https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR821379)
2. Fill out the form with your name and address.
3. **Have a printer?** Print the label, tape it to your box, and drop it at any Canada Post location or box.
4. **No printer?** Choose the email option on the form — you'll get a **QR code**. Take your package and the QR code to a participating Canada Post outlet and they'll print the label and ship it free of charge.

The label is pre-addressed to our equipment processing facility and includes tracking, so keep your receipt and you can follow the shipment at canadapost.ca.

## Why this matters

Equipment needs to be back within **60 days** of cancellation or replacement to avoid an unreturned-equipment fee. If you're near the deadline because a promised label never showed up, generate the label above today, and let support know your situation so it's noted on your account.

## What to include in the box

Modem/router, the original power supply, all cables we sent, and any TV boxes or Worldline-provided remotes. See "How do I return my Worldline equipment?" for full packing details.

## Contact us

support@worldline.ca or 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday).