> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have an older email address (idirect, direct.ca, look.ca, inter.net, Nucleus) — is it still supported?

Yes. Worldline (together with our parent company Fibernetics) hosts email for several long-standing Canadian internet brands. If your address ends in one of the domains below, your mail is still being looked after — this page tells you where to log in and what settings to use.

## Check your mail in a browser (easiest)

- **Most addresses** (including worldline.ca, look.ca, inter.net, 295.ca, idirect.com, and direct.ca): log in at https://webmail.worldline.ca.
- **Nucleus (nucleus.com) addresses:** log in at https://webmail.nucleus.com.

If you bookmarked an older webmail page years ago (for example SquirrelMail-style pages), please switch to the addresses above. The old pages are no longer maintained and can glitch when sending or receiving.

## Mail app (IMAP/POP) server settings by domain

For all of these: username is your **full email address**, incoming ports are 993 (IMAP SSL) or 995 (POP SSL), and outgoing ports are 465 (SSL) or 587 (STARTTLS), with authentication on.

| Your address ends in | Incoming server | Outgoing server |
|---|---|---|
| @worldline.ca | mail.worldline.ca | mail.worldline.ca |
| @look.ca | mail.look.ca | mail.look.ca |
| @ca.inter.net / @inter.net | pop.ca.inter.net (POP) or mail.ca.inter.net (IMAP) | smtp.ca.inter.net |
| @295.ca | mail.295.ca | mail.295.ca |
| @nucleus.com | mail.nucleus.com | mail.nucleus.com |

Using an address at **idirect.com, direct.ca, or webinmotion.ca**? Those use their own server names — contact support and we will give you the right settings for your address.

## Can I keep my email if I cancel my internet service?

Yes — your email can continue on its own for **$2.95/month**, independently of your internet plan. (If your address was migrated from Inter.net, 295.ca, INC, or VN, keeping it is free.) Contact support and we'll set it up on your account.

## Getting a lot of spam?

Don't click "unsubscribe" links in messages that look suspicious — that can confirm your address to spammers. Mark the messages as junk/spam in webmail instead, and contact support if the volume is unmanageable; we can look at additional filtering on our side.

## Contact us

support@worldline.ca or 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday).