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# I don't recognize a charge from Worldline

## First: are you a Worldline Canada customer?

**Worldline Canada** is a Canadian internet, TV, and home-phone provider. If you've never had internet or phone service with us and you see a "Worldline" charge on your card or bank statement — especially a charge in **euros**, or one related to a **payment terminal or card machine** — it's very likely from **Worldline, the unrelated European payments-technology company** that shares our name. See **"Looking for Worldline payment terminals or card machines? That's a different company"**.

## If you are a Worldline Canada customer

Common charges that catch people by surprise:

1. **Your regular monthly bill** — log in at https://www.worldline.ca/myaccount/login to see every invoice and payment on your account.
2. **A changed amount** — see **"Why did my bill go up or change?"**
3. **An unreturned-equipment charge** after cancelling — see **"Why was I charged after I cancelled?"**
4. **A small card-validation charge** from saving a new card — it's temporary and automatically credited back to your account.

## Still doesn't add up?

Email **billing@worldline.ca** or call **1-855-299-0025** with the charge date and amount. The billing team will trace it and respond within 24 to 48 hours. If a charge turns out to be an error, it will be reversed or refunded — see **"How do refunds and credits work?"**