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# How do I use my voicemail (check messages, change greeting, change password)?

## Check your messages from home

1. Pick up your home phone and dial **\*98**.
2. Enter your voicemail password.
3. **Default password:** the last four digits of your phone number, reversed. Example — if your number ends in 1234, the default password is 4321.

## The voicemail menu

| Press | To |
|---|---|
| 1 | Listen to new messages |
| 2 | Listen to saved messages |
| 5 | Advanced options — greetings and password |
| 0 | Mailbox options |
| # | Exit |

## Change your password

Dial **\*98** → enter your password → press **0** (Mailbox options) → press **5** (Change password).

We recommend changing the default password the first time you use voicemail.

## Check messages when you're away from home

1. Call your own home phone number.
2. When voicemail answers, press **#**.
3. Enter your password.

## Send all calls straight to voicemail (Do Not Disturb)

Dial **\*78** to turn Do Not Disturb on, and **\*79** to turn it off.

## Trouble getting in?

- If the system doesn't respond to your key presses at all, your phone equipment may need a small settings adjustment on our end — contact support and mention "keypad tones not recognized."
- Locked out or the default password doesn't work? Contact support and we'll reset it.

## Contact us

support@worldline.ca or 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday).