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# How do I use my home phone features (call blocking, call waiting, three-way calling)?

Here's how to use the calling features on your Worldline home phone, straight from your keypad.

## Block unwanted callers

- **Block specific numbers:** dial **\*60** and follow the voice prompts to add numbers to your block list (typically up to 12 numbers).
- **Reject anonymous calls:** dial **\*77** to block calls from numbers that hide their caller ID. Dial **\*87** to turn it off.
- Need more advanced blocking (area codes, international)? Contact support and we'll set it up.

## Do Not Disturb

- **\*78** — turn on (all calls go straight to voicemail)
- **\*79** — turn off

## Call waiting

While on a call, press the **Flash** (or **Link**) button on your phone to switch between the current call and the incoming one.

## Three-way calling

1. While on a call, press **Flash/Link** — the first caller is placed on hold.
2. Dial the third person.
3. Press **Flash/Link** again to join all three together.

## Call forwarding

Set it up straight from your keypad:

- **\*72** — forward all calls: dial **\*72**, then enter the number to forward to
- **\*73** — turn off forward-all
- **\*92** — forward calls you don't answer: dial **\*92**, then the forward-to number
- **\*93** — turn off no-answer forwarding
- **\*74** / **\*75** — send all calls straight to voicemail / turn that off

If a code doesn't take, or you'd rather we set it up for you, contact support.

## Caller ID problems?

- **Your name/number shows wrong (or "Unknown") when you call others:** this is an account setting — contact support and we'll correct how your caller ID is sent.
- **Incoming call display not working:** make sure your handset supports caller ID and its date/time is set; if it still fails, contact support.

## Voicemail

See "How do I use my voicemail?" for messages, greetings, and passwords — the short version: dial **\*98** from your home phone.

## Contact us

support@worldline.ca or 1-855-299-0025 (Mon–Sat 9am–6pm Eastern, closed Sunday).