> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I log in to My Worldline (or reset my password)?

**My Worldline** is the customer portal at **my.worldline.ca** — available 24/7.

## Logging in

1. Go to https://www.worldline.ca/myaccount/login.
2. Sign in with the **email address on your Worldline account** and your portal password.

## Forgot your password?

1. Go to https://www.worldline.ca/myaccount/recover.
2. Enter the email address on your account.
3. Follow the link in the email to set a new password.

If the recovery email never arrives (check your junk folder first), the email on your account may be out of date — call **1-855-299-0025** or email **support@worldline.ca** and we'll update it and re-send your portal invitation.

## Never set up the portal?

Portal access is created with the email address on your account — you'll have received an email with a link to set your password. Can't find it? Contact us and we'll send a fresh one.

## What you can do in the portal

- View your balance, invoices, and payment history
- Make a payment (credit or debit card)
- Add or update your card on file
- Change your portal password

## What needs a phone call instead

- Cancelling service or changing plans
- Changing your mailing address
- Technical support

## One important distinction

Your **portal password** and your **email/webmail password are separate**. If you're having trouble signing in to your Worldline email, that's a different reset — contact **support@worldline.ca** or call **1-855-299-0025** and we'll help.