> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I change or reset my email password?

## If you've forgotten your password (or want it reset)

Contact our support team and we'll start a secure reset for you:

1. Email **support@worldline.ca** or call **1-855-299-0025** (Mon–Sat 9am–6pm Eastern, closed Sunday) and ask for an email password reset.
2. We'll generate a **one-time secret code** for your address.
3. You'll complete the reset yourself at **pwreset.fibernetics.ca** — enter the secret code, your email address, and your new password. (Fibernetics is Worldline's parent company, so this address is legitimate.)

## After you change your password

Update the saved password in **every** app and device that uses this email address (phone, tablet, computer). A device still trying the old password can repeatedly fail to connect and may temporarily lock you out.

## Password reset link problems

If a reset was done but your mail app keeps popping up a password box that rejects the new password:

1. Log in to https://webmail.worldline.ca with the new password to confirm it works.
2. If webmail accepts it, delete and re-add the account in your mail app, entering the new password fresh.
3. If webmail rejects it too, contact support — we'll reset it again with you on the line.

## A note on password emails

We will never ask you to reply to an email with your password. If you receive an unexpected email about your account or a required security change and you're not sure it's really from us, don't click any links — forward it to support@worldline.ca and we'll confirm.