> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I get my account back after cancelling?

## If you cancelled recently

Yes — call **1-855-299-0025** and ask about reactivating. The team will review your account and walk you through getting service running again.

A couple of things that help:

- **Equipment:** if you still have your Worldline equipment, mention it — you may be able to keep using it. If you already returned it, new equipment will be arranged as part of reactivation.
- **Moving?** If your account was cancelled because of a move, and you have a new address within our service area, ask about moving the service instead — see **"I'm moving — can I take my Worldline service with me?"**
- **Your old number and email address:** reactivation sets up a new account, but if your old phone number or email address is still available in our system, we can give it back to you — and a number you ported to another provider can be ported back. A reactivated email address starts fresh: old mail, contacts, and folders aren't kept.

## If your account was cancelled for non-payment

The outstanding balance needs to be cleared first. Call **1-855-299-0025** or pay through https://www.worldline.ca/myaccount/login, then ask the team about restoring service.

**Important:** if the balance has already been referred to a **collections agency**, Worldline can no longer accept payments on the account — you'll need to settle directly with the agency named in your notice. Accounts that have gone to collections aren't eligible to sign up for new service.

## Does cancelling mean I have to return my equipment?

Rented equipment must be returned within 60 days of cancellation — but if you're planning to reactivate or move within that window, tell us so we can note your account. See **"What is the cancellation policy, and how do I cancel?"**