> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Are Worldline, Fibernetics, Nucleus, and Eyesurf the same company?

Yes — **Worldline, Fibernetics, Nucleus, and Eyesurf are all one company.** Worldline is the brand you know for internet, TV, home phone, and long-distance service, and it operates alongside our Eyesurf and Nucleus brands under the same roof, with our head office in Cambridge, Ontario.

## What that means for you

- **One support team.** Whichever brand name appears on your bill or equipment, the contact points on this help centre reach the right people: **1-855-299-0025**, **support@worldline.ca**, and **billing@worldline.ca**.
- **One account system.** Your Worldline account, portal login, and billing work the same regardless of which brand originally signed you up.
- **Residential service area:** Ontario, Quebec, Nova Scotia, British Columbia, and Alberta.

## Not related to us

**Worldline SA**, the European payments-technology company (card machines, POS terminals, online payment processing), is a completely separate business that happens to share the Worldline name. If that's who you're looking for, see **"Looking for Worldline payment terminals or card machines? That's a different company"**.