> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.worldline.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# An app page is not loading during setup

> **An app page is not loading during setup  **

 
If a page is not loading after a long time, the app has most likely frozen. After a few minutes of waiting, please exit the app and re-enter it again. Make sure you close the app completely and re-open it.  
  
If this does not work, uninstall the app and download it again.